Front Office Agent – Luxury Resort

About the role

As a Front Office Agent at a world‑class resort, you will deliver a seamless reception experience, handling check‑in and check‑out, cashiering, and guest enquiries with professionalism and a personal touch.

Key responsibilities

• Manage efficient check‑in and check‑out procedures for all guests.
• Process cashiering transactions accurately and promptly.
• Provide tailored information and assistance to meet individual guest needs.
• Maintain the highest standards of guest satisfaction throughout the stay.
• Uphold a professional appearance and demeanor at all times.

Required profile

• Minimum 1 year experience in a similar role at an internationally recognised luxury hotel or resort.
• Bachelor’s degree in a relevant field.
• Passion for delivering exceptional guest service.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Proficiency in Chinese, German or French is highly beneficial.

Required skills

• Opera Cloud (experience advantageous).

What we offer

• Competitive tax‑free salary paid in AED.
• Generous food & beverage privileges and discounted rates at all Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage.
• Annual flights home, life insurance, and incentive programmes.
• Access to world‑class training, career mobility and internal growth opportunities.