Front Office Manager

About the role

The Front Office Manager will lead the daily operations of the front desk team at Anantara Abu Dhabi, ensuring that brand standards and guest service excellence are consistently delivered. This role combines operational oversight, team development, and revenue generation to create memorable experiences for every guest.

Key responsibilities

• Oversee all front office activities, maintaining brand standards and high guest satisfaction.
• Design, implement, and monitor training programmes, including IT systems and guest service procedures.
• Develop, capture, and apply best‑practice SOPs for front office operations.
• Manage departmental budgets, sales, and costs to maximise profit.
• Drive upselling initiatives and ensure the team is knowledgeable about property promotions.
• Monitor team performance, provide coaching, and conduct regular performance reviews.

Required profile

• College degree in hotel management or a related field.
• Previous experience in a front office management role within the hospitality sector.
• Strong commercial and business acumen.
• Passion for leadership and team development.
• Fluent written and spoken English.

Required skills

• Proficiency with front office IT systems.
• Knowledge of SOP creation and implementation.
• Experience in upselling and sales promotion programmes.