Front Office Supervisor

About the role

The Front Office Supervisor leads the Guest Relations Ambassadors team, overseeing daily front desk operations to ensure exceptional guest experiences and smooth administrative processes at the ibis Styles Dubai Dragon Mart Hotel.

Key responsibilities

• Oversee daily front desk operations, ensuring exceptional guest service from arrival to departure.
• Manage guest inquiries, requests, and concerns, ensuring prompt resolution and satisfaction.
• Proactively anticipate guest needs and provide personalized assistance.
• Promote and sell hotel services (rooms, dining) to enhance guest experience and revenue.
• Handle billing, payments, and cash management accurately.
• Maintain high standards of service quality, confidentiality, and discretion.
• Oversee inventory management, safe operations, and guest relocations.
• Facilitate effective communication between guests, departments, and external partners.

Required profile

• Higher education.
• Minimum of 3 years in a Front Office role within hospitality.
• Strong team management and leadership skills.
• Fluent in English; additional language an advantage.
• Exceptional interpersonal and customer‑service orientation.
• Precision, organization, and time‑management skills.
• Ability to anticipate needs and take initiative.
• Professional demeanor and appearance.

What we offer

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property and globally.
• Ability to make a difference through Corporate Social Responsibility activities.
• Competitive wages and benefits.