Front Office Supervisor

About the role

The Front Office Supervisor at W Hotels in Dubai oversees guest check‑ins, manages payment processing, and ensures a seamless front‑desk experience. This full‑time, permanent position requires delivering high‑quality service while supporting the team in a luxury hospitality environment.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter and manage Marriott Rewards information and ensure rates match market codes.
• Handle all payment types, vouchers, paid‑outs, and balance cash drawers at shift start and end.
• Compile daily reports, cashier and closing reports, and maintain accurate guest accounts.
• Provide guests with property information, directions, and fulfill special requests by coordinating with appropriate staff.
• Notify loss prevention/security of any theft reports and follow accounting procedures for manual authorizations.
• Assist management with training, evaluating, counseling, and coaching front‑desk team members.
• Maintain compliance with safety training, company policies, and uphold professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front‑office or guest services experience.
• Minimum 1 year of supervisory experience in a hospitality setting.
• Ability to stand, walk, lift objects up to 10 lb and perform physical tasks throughout the shift.

Required skills

• POS Systems
• Marriott Rewards platform