Government Relations Officer (UAE Nationals Only)

About the role

The Government Relations Officer supports Mashreq in handling requests and queries from courts, police, public prosecution and other regulatory authorities across the UAE and Qatar. The role ensures that all cases are processed accurately, compliantly and within agreed service levels.

Key responsibilities

• Process UAE Court Orders in line with approved procedures.
• Handle Qatar Court Orders and law‑enforcement agency requests within defined SLAs.
• Manage police letters and enquiries across all UAE emirates.
• Respond to public prosecution and CID correspondence in the UAE.
• Manage inbox and email enquiries from government entities.
• Execute case processing through the Velocity – MOFT system where applicable.
• Ensure all correspondence complies with regulatory instructions and internal policies.
• Monitor, coordinate and follow up on assigned cases to guarantee timely closure.
• Support initiatives that improve operational efficiency and service quality.
• Coordinate with internal stakeholders (branch managers, unit heads, CIBG, RBG, Operations, Head Office) to resolve government‑entity issues.

Required profile

• UAE National (mandatory).
• Minimum of 1 month relevant experience.
• No specific academic qualifications required.

Required skills

• Compliance
• Inbox Management
• Law Enforcement Support
• Velocity – MOFT system
• Case Processing
• Cross‑Border Coverage