Groups & Events Assistant Manager

About the role

The Groups & Events Assistant Manager supports the hotel’s sales and marketing team by negotiating rates, preparing group contracts and ensuring seamless execution of events and group bookings at St. Regis Dubai.

Key responsibilities

• Negotiate rates, concessions and contract terms within approved authority and draft Group Sales Agreements.
• Manage cut‑off dates, attrition and cancellation clauses in coordination with Reservations and Revenue.
• Support and mentor Sales Executives and Coordinators, reviewing proposals and contracts before dispatch.
• Provide on‑the‑job training on Opera, CI/TY, SFAWeb and Marriott standards for new team members.
• Act as first point of escalation in the manager’s absence and resolve guest requests by liaising with relevant departments.
• Apply sales techniques to maximise revenue while maintaining guest loyalty, including up‑selling and allocating complimentary gifts.
• Process Marriott Rewards redemptions, reservation changes and cancellations received via phone, fax or email.
• Perform general office duties such as filing, emailing, typing and faxing to support the Sales & Marketing department.

Required profile

• Minimum two years of experience in hotel group sales or events coordination.
• Strong knowledge of Marriott standards and hotel contract administration.
• Excellent negotiation, communication and problem‑solving abilities.
• Proven ability to mentor and train sales staff.
• Professional appearance, confidentiality and a customer‑focused attitude.

Required skills

• Marriott standards
• Opera property management system
• SFAWeb sales platform
• CI/TY (Ci) reporting tools
• Ty system