Guest Experience Expert Front Office Agent
St. Regis Hotels & Resorts · Dubai
Job description
About the role
The Guest Experience Expert Front Office Agent creates memorable, seamless experiences for guests throughout their stay at St. Regis Dubai. This role goes beyond traditional check‑in/check‑out duties, actively guiding guests and delivering personalized service.
Key responsibilities
- Process operational needs and complete daily reports.
- Address guest requests promptly and provide local area highlights.
- Maintain a safe work environment, follow company policies, and protect confidential information.
- Uphold quality standards, ensure professional appearance and communication.
- Stand, walk, or sit for extended periods and handle objects up to 10 lb without assistance.
Required profile
- High school diploma or GED equivalent.
- No prior work or supervisory experience required.
- Ability to work on feet for long periods and lift ≤10 lb.
- Professional demeanor, strong commitment to safety and confidentiality.
Required skills
- No specific technical skills required.
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Published 2 weeks ago
Expires 1 month from now
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St. Regis Hotels & Resorts
Dubai
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