Guest Experience Expert – GRA

About the role

The Guest Experience Expert at The St. Regis Abu Dhabi creates memorable, personalized moments for every guest throughout their stay. Working in a luxury environment, you will act as a proactive ambassador, ensuring seamless service from arrival to departure.

Key responsibilities

• Welcome guests, manage check‑in and check‑out processes, and address all guest inquiries.
• Process operational requests, coordinate with housekeeping, food & beverage, and other departments to fulfill guest needs.
• Prepare and submit daily reports, track service requests, and maintain accurate records.
• Provide guests with curated local area information and recommendations.
• Uphold safety standards, follow company policies, protect confidential information and company assets.
• Maintain the highest quality standards in line with the St. Regis brand.

Required profile

• Previous experience in luxury hospitality or guest services.
• Excellent communication skills and a polished, service‑oriented demeanor.
• Strong attention to detail, ability to multitask, and a proactive problem‑solving attitude.
• Fluency in English; additional language skills are a plus.

Required skills