Guest Experience Expert – Guest Relations Officer

About the role

Our Guest Experience Experts create memorable, unique stays by guiding guests through every step of their visit. They take initiative to deliver a wide range of services, from processing operational needs to sharing local highlights, ensuring each interaction feels part of the overall experience. The role involves being on your feet for extended periods and handling objects up to 10 pounds without assistance.

Key responsibilities

• Deliver a comprehensive range of services that guide guests throughout their stay.
• Process operational needs and complete required reports promptly.
• Address guest requests and resolve issues in a timely manner.
• Share highlights of the local area to enhance the guest experience.
• Maintain professional appearance, uniform, and communication standards at all times.
• Uphold a safe workplace, follow company policies, and protect company assets.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 pounds.