Guest Experience Supervisor – Dubai

About the role

The Guest Experience Supervisor ensures smooth and welcoming check‑in experiences for hotel guests while maintaining accurate billing and security procedures. Working on the front desk of Four Points by Sheraton in Bur Dubai, you will be the first point of contact for guests and will coordinate with internal teams to meet service expectations.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter Marriott Rewards information and ensure rates align with market codes.
• Handle cash, vouchers, paid‑outs, and complete cashier and closing reports.
• Secure receipts, balance cash drawers, and perform bank drops at shift start and end.
• Notify loss prevention/security of any theft reports and follow accounting procedures.
• Provide guests with directions, property information and respond to special requests.
• Assist in training, coaching and evaluating front‑desk staff, acting as a role model for fair treatment policies.
• Maintain safety standards, report incidents and uphold confidentiality of proprietary information.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum of one year experience in front‑desk, guest services or related hospitality role.
• Ability to stand, walk and lift objects up to 10 lb throughout the shift.

Required skills

• Proficiency with computer‑based POS systems for guest check‑in and billing.