Guest Experience Supervisor – Guest Relations

About the role

The Guest Experience Supervisor ensures seamless check‑in and check‑out processes while delivering exceptional service to all guests. This role combines front‑desk operations, cash handling, and team leadership within a dynamic hotel environment.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys while handling all payment types securely.
• Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Compile daily reports, cashier and closing reports, and manage cash receipts and bank drops.
• Respond to guest requests, coordinate with appropriate departments, and follow up to confirm satisfaction.
• Assist management with training, evaluating, counseling, and motivating front‑desk staff.
• Adhere to safety, security, and loss‑prevention procedures, including reporting theft or unsafe conditions.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality experience.
• Minimum 1 year of supervisory experience.
• Ability to stand, walk, and lift objects up to 10 lb throughout the shift.