Guest Relation Agent

About the role

The Guest Relation Agent delivers outstanding guest service from check‑in to check‑out at Rixos Premium Saadiyat Island, an Accor luxury resort in Abu Dhabi. You will be the primary point of contact, ensuring comfort, handling issues promptly and providing personalized experiences that reflect the hotel’s high standards.

Key responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Assist efficiently with check‑in and check‑out procedures.
• Handle guest requests, inquiries and complaints courteously.
• Provide information on hotel facilities, services and local attractions.
• Coordinate special requests such as room preferences, amenities for occasions, and liaise with housekeeping, maintenance and F&B to ensure satisfaction.
• Record guest feedback and contribute to improving satisfaction scores.

Required profile

• Minimum 2 years of experience in a customer‑facing role, preferably hospitality or front office.
• Excellent communication and interpersonal skills.
• Friendly, empathetic and service‑oriented personality.
• Fluent in English and Russian; additional languages are a plus.
• Flexibility to work shifts, weekends and holidays.

Required skills

• Proficiency with hotel management software.
• Strong command of Microsoft Office applications.