Guest Relations Agent – Abu Dhabi Yas Island

About the role

As a Guest Relations Agent at a leading hotel on Yas Island, you will be the first point of contact for guests, ensuring every stay begins and ends with a warm, memorable experience. You will combine front‑desk operations with personalized service to uphold the brand’s hospitality standards.

Key responsibilities

• Greet guests, complete check‑in, verify details, assign rooms and issue keys.
• Process check‑out, verify charges, handle payments and issue receipts using the POS system.
• Provide accurate information on hotel facilities, room types, rates, promotions and local attractions.
• Promote hotel amenities and up‑sell services to maximise revenue.
• Respond promptly to guest requests, resolve concerns and manage communications.

Required profile

• Passion for delivering warm, memorable hospitality.
• Integrity, teamwork and ownership mindset.
• Ability to work efficiently in a fast‑paced environment.
• Strong communication and problem‑solving skills.

Required skills

• Proficiency with hotel property management and point‑of‑sale systems.

What we offer

• Full‑time position in a globally recognised hotel brand.
• Opportunities for career development and internal mobility.
• Access to employee benefits and training programmes.