Guest Relations Agent (Female, Russian Speaker)

Sheraton Hotels & Resorts · Dubai

Junior 🇬🇧 English

Job description

About the role

The Guest Relations Agent will be the first point of contact for guests at Sheraton Dubai, ensuring a memorable and seamless stay. This role is focused on delivering personalized service, handling guest requests, and promoting the local area’s highlights. The position requires a female candidate fluent in Russian to cater to Russian‑speaking guests.

Key responsibilities

Welcome guests, manage check‑in and check‑out processes efficiently.
Respond promptly to guest inquiries and service requests.
Provide information about hotel facilities and local attractions.
Prepare and submit operational reports and incident logs.
Handle light physical tasks such as moving items up to 10 lb.

Required profile

High school diploma or equivalent.
Fluency in Russian and good command of English.
No prior experience required; willingness to learn.
Ability to stand, walk, and be on feet for extended periods.

Required skills

Russian language proficiency.
Basic computer literacy for reporting.

Questions fréquentes

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Published 1 month ago

Expires 3 weeks from now

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Sheraton Hotels & Resorts

Dubai

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