Guest Relations/Experience Admin

About the role

The Guest Relations/Experience Admin supports the JW Marriott Marquis Dubai in delivering exceptional guest experiences. Working on‑site, you will be the first point of contact for guests, ensuring their stay is smooth, memorable, and aligned with the brand’s high standards.

Key responsibilities

• Greet and assist guests throughout their stay, addressing inquiries and special requests promptly.
• Coordinate guest experiences, including reservations for dining, spa, and recreational facilities.
• Handle guest feedback, resolve issues, and follow up to guarantee satisfaction.
• Liaise with housekeeping, food & beverage, and events teams to ensure seamless service delivery.
• Support the planning and execution of events and meetings held at the hotel.
• Maintain accurate records of guest interactions and service requests.

Required profile

• Passion for hospitality and a genuine desire to exceed guest expectations.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Team‑oriented mindset with flexibility to work varied shifts.

Required skills

What we offer

• Competitive salary with accommodation, meals on duty, and transportation.
• World‑class training, leadership development, and career progression opportunities.
• Discounted stays at over 8,000 Marriott hotels worldwide.
• Discounts on food & beverage across all Marriott outlets.
• Medical and life insurance coverage.
• Recognition programs and a supportive work environment.