Guest Service Agent – Front Office

About the role

The Pavilion Palace Hotel is seeking an experienced Guest Service Agent to join its Front Office team in Dubai. You will be the first point of contact for guests, ensuring a smooth and welcoming experience from check‑in to check‑out.

Key responsibilities

• Greet guests and provide professional front‑office assistance.
• Manage guest check‑in, check‑out, and daily reception operations.
• Respond promptly to guest inquiries and resolve any concerns.
• Maintain accurate guest records using the hotel’s property management system.
• Coordinate with housekeeping, food & beverage, and other departments to guarantee seamless service.

Required profile

• Previous experience in a hotel front‑office or reception role.
• High school diploma or equivalent.
• Strong communication skills in English; Arabic is a plus.
• Professional attitude with a positive approach to guest service.

Required skills

• Hands‑on experience with IDSNext PMS.

What we offer

• Competitive monthly salary ranging from AED 4,000 to AED 7,000.
• Full‑time permanent position in a reputable hotel.
• Opportunities for career growth within the hospitality industry.