Guest Service Executive - Gift Shop

About the role

The Guest Service Executive will be the face of the hotel’s Gift Shop, welcoming guests and providing personalised assistance. Working in a 5‑star luxury environment, you will ensure a high standard of service while driving sales and maintaining the shop’s presentation.

Key responsibilities

• Greet and assist guests in a warm, professional manner.
• Guide guests in product selection, offering accurate information and recommendations.
• Process cash and card transactions accurately, following cash‑handling procedures.
• Keep the shop clean, organized and visually appealing according to hotel standards.
• Monitor stock levels, replenish items, and ensure proper pricing and display.
• Receive deliveries, assist with stock control, and report any discrepancies.
• Handle guest enquiries and concerns, resolving issues or escalating when necessary.
• Promote products to maximise sales while maintaining a service‑focused approach.

Required profile

• Previous experience in retail sales or hospitality/hotel environment.
• Fluent in Russian or Arabic with a good command of English.
• Strong communication and customer‑service skills.
• Sales‑driven, proactive, well‑presented.
• Willingness to work flexible shifts, including weekends and public holidays.
• Basic computer knowledge.

Required skills

• POS system