Guest Services Agent

About the role

The Guest Services Agent is the front‑line ambassador of Oaks Hotels, delivering memorable first impressions to guests from around the world. You will work in a vibrant, fast‑paced luxury environment, ensuring every guest experience reflects the brand’s high standards.

Key responsibilities

• Provide exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction.
• Maintain comprehensive knowledge of hotel products, services, and facilities.
• Manage room inventory, generate reports, and ensure accurate billing using Opera Cloud.
• Train and assist colleagues in Opera Cloud usage for smooth operations.
• Take personal responsibility for service quality and guest satisfaction.
• Suggest innovative solutions to enhance guests' Minor Hotels experience.

Required profile

• Friendly, outgoing personality with a genuine interest in serving guests.
• Previous experience in a 5‑star hotel environment.
• Excellent communication and guest service skills.
• Ability to thrive in a fast‑paced luxury hospitality setting.

Required skills

• Proficiency with Opera Cloud property management system.