Hostess – All Day Dining at Manava

About the role

The Hostess will be the first point of contact for guests at Manava All Day Dining, ensuring a welcoming atmosphere and smooth seating process. This full-time position supports the restaurant’s operations by managing reservations, greeting guests, and maintaining the hostess station.

Key responsibilities

• Maintain up-to-date knowledge of the dining room layout, table numbers, capacity, and reservation procedures.
• Answer telephone calls within three rings, record and confirm reservations or cancellations, and communicate changes to management.
• Prepare and organise the hostess stand, ensuring menus, check folders and table settings are clean and stocked.
• Review the reservation book, pre‑assign tables, and accommodate special requests.
• Greet guests at the entrance, seat them according to the floor plan, and present menus.
• Anticipate peak periods, manage waiting lines and adjust seating to ensure fairness for all wait staff.
• Monitor guest satisfaction with their assigned tables and respond promptly to any needs.

Required profile

• Relevant degree or diploma in Hospitality or Tourism Management.
• Minimum two years of experience in hotel or restaurant operations.
• Strong customer service, communication and interpersonal abilities.