Housekeeping Operator (Emirati Talent)

About the role

We are seeking a passionate, guest‑focused Housekeeping Operator to manage communications and administrative tasks within the Housekeeping Office at Saadiyat Rotana Resort & Villas.

Key responsibilities

• Safekeep, record and collect all keys and papers held in the Housekeeping Office.
• Sort daily activity reports and maintain housekeeping files.
• Answer phone calls promptly, record messages and ensure follow‑up.
• Handle Lost & Found items – receiving, recording, storing, claiming and clearing.
• Update and print Opera system reports for room discrepancies and submit them to Accounts and Front Office.
• Arrange babysitting services for guests and prepare attendance sheets for payroll.
• Maintain cleanliness and tidiness of the Housekeeping Office.
• Clear outdated reports monthly according to hotel record‑keeping standards.

Required profile

• Diploma or vocational training in hospitality.
• Previous experience in a similar housekeeping administrative role.
• Good written and verbal English communication skills.
• Strong interpersonal abilities and cross‑cultural sensitivity.
• Computer literacy; experience with Opera PMS is an advantage.
• Friendly, courteous, detail‑oriented and able to work under pressure in a fast‑paced, multicultural environment.

Required skills

• Opera property management system (PMS)