Insider Agent – Guest Relations

About the role

As an Insider Agent – Guest Relations at W Hotels in Dubai, you will be the face of the brand, delivering memorable experiences throughout a guest’s stay. You will work closely with the Guest Experience team to ensure every interaction feels personal and seamless.

Key responsibilities

• Greet guests, manage check‑in and check‑out processes with a focus on hospitality excellence.
• Respond promptly to guest requests, providing information about hotel services and local attractions.
• Process operational tasks such as reporting, documentation, and handling minor guest issues.
• Maintain a safe, clean, and professional work environment, adhering to company policies and confidentiality standards.
• Perform physical duties including standing, walking, and moving objects up to 10 pounds.

Required profile

• High school diploma or equivalent.
• No prior related work experience required.
• Ability to work on your feet for extended periods and lift light items without assistance.
• Professional appearance, communication, and adherence to uniform standards.

Required skills

What we offer

• Full‑time permanent position in a globally recognized luxury hotel brand.
• Opportunities for career growth within Marriott International.
• Inclusive and diverse workplace culture.