Integration Specialist

About the role

The Integration Specialist will be responsible for overseeing the company’s integration services, APIs and middleware components. You will diagnose and resolve integration incidents, ensure secure connectivity and maintain accurate documentation of interfaces and dependencies.

Key responsibilities

• Monitor integration services, APIs, queues, scheduled interfaces and middleware components
• Investigate failed transactions, authentication errors, timeouts, data‑mapping issues and interface performance
• Coordinate incident resolution with application, database, network, security and external integration teams
• Support approved configuration changes, certificates, endpoint updates, deployments and release validation
• Maintain interface catalogues, dependency maps, specifications, support runbooks and known‑error records
• Support secure API and integration practices, logging, traceability and access controls
• Identify changes that require development or new integration scope and route them through formal approval
• Provide evidence and technical input for root‑cause analysis and service reporting

Required profile

• Minimum 5 years of enterprise integration and middleware support experience
• Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring
• Experience with MuleSoft, Boomi or an equivalent integration/middleware platform
• Practical troubleshooting experience across distributed application environments
• Ability to maintain accurate technical specifications and interface documentation

Required skills

• Authentication certificates
• Secure inter‑entity connectivity
• Integration monitoring
• API gateways
• SOAP APIs
• MuleSoft
• Boomi
• XML
• JSON
• REST APIs