Internal Audit Specialist – Business Conduct & Consumer Protection (3‑Month Renewable)

About the role

We are seeking an experienced Internal Audit Specialist to support the assessment of Business Conduct, Consumer Protection, and Regulatory Compliance frameworks within a dynamic fintech environment. The role involves independently executing risk‑based audits covering customer‑centric processes, conduct risk management, governance practices, and regulatory compliance requirements.

Key responsibilities

• Execute internal audits focused on Business Conduct Risk, Consumer Protection, and Regulatory Compliance frameworks.
• Review customer onboarding processes, product governance practices, customer disclosures, and fair treatment controls.
• Assess compliance with applicable consumer protection regulations, regulatory requirements, and internal policies.
• Evaluate conduct risk management frameworks, governance structures, and control effectiveness.
• Review customer complaint management processes and investigate potential conduct‑related risks.
• Assess sales practices, marketing communications, and customer‑facing processes to ensure compliance.
• Identify control weaknesses, process gaps, and compliance deficiencies, and provide practical recommendations.
• Prepare comprehensive audit reports highlighting key findings, risk assessments, and management action plans.
• Conduct follow‑up reviews to ensure timely closure of audit observations and implementation of corrective actions.
• Support regulatory inspections, internal reviews, and management reporting activities.
• Promote best practices in customer protection, ethical conduct, and governance across business functions.

Required profile

• Bachelor's Degree in Accounting, Finance, Risk Management, Business Administration, Law, or a related field.
• Professional certification such as CIA, ACCA, CPA, CISA, CAMS, CRMA, or equivalent preferred.
• 8‑10 years of experience in Internal Audit, Compliance, Risk Management, or Regulatory Audit.
• Proven experience conducting audits related to Business Conduct, Consumer Protection, Customer Experience, or Regulatory Compliance.
• Strong understanding of governance, risk management, internal controls, and regulatory compliance frameworks.
• Experience within Fintech, Banking, Digital Payments, Telecommunications, or Financial Services sectors.
• Knowledge of consumer protection regulations, customer treatment standards, and conduct risk management practices.
• Ability to independently manage audit assignments and deliver high‑quality outcomes within tight timelines.
• Preferred experience auditing customer onboarding, complaints handling, product governance, and sales conduct processes.
• Exposure to regulatory environments such as Central Bank, Payments, Fintech, or Banking regulations.
• Experience interacting with senior management, regulators, and audit committees.
• Familiarity with AML/CFT, Compliance Monitoring, and Enterprise Risk Management frameworks.

Required skills

• Internal Audit
• Compliance monitoring
• Compliance
• Internal Controls
• Regulatory Audit
• Product Governance
• Customer Onboarding
• Governance
• Risk Management
• Business Conduct Risk
• CFT
• Customer Experience
• Sales Conduct Processes
• Enterprise Risk Management
• Regulatory Compliance Frameworks
• Consumer protection
• AML