IT Helpdesk Support (UAE National)

About the role

We are looking for a motivated, customer‑focused IT Helpdesk Support professional (UAE National) to provide first‑line technical assistance to employees across the organization. The role involves troubleshooting hardware, software, network and system issues, ensuring timely resolution of IT requests, and supporting the smooth operation of the company’s IT infrastructure.

Key responsibilities

• Provide first‑level support for hardware, software, network and application issues via tickets, phone, email and walk‑ins.
• Diagnose and resolve problems on desktops, laptops, printers, mobile devices and peripheral equipment.
• Escalate complex issues to appropriate support teams and track ticket status until closure.
• Set up, configure and deploy computers, laptops, monitors, printers and other IT equipment.
• Create, modify and deactivate user accounts, manage access permissions and support Microsoft 365 applications.
• Assist users with password resets, account access issues and software installations, and deliver basic user training.
• Troubleshoot network connectivity (Wi‑Fi, VPN, LAN) and support routine maintenance and monitoring of IT systems.
• Coordinate with vendors for equipment repairs, maintain accurate asset records and ensure compliance with IT policies and security standards.

Required profile

• UAE National (Emirati) with Family Book.
• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems or related field.
• 0–2 years of experience in IT support, help desk or technical support; fresh graduates are encouraged.
• Relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals, ITIL) are a plus.

Required skills

• Microsoft Windows operating systems.
• Microsoft 365 administration (Outlook, Teams, Word, Excel, SharePoint).
• Active Directory and user management.
• Basic networking (LAN, WAN, Wi‑Fi, VPN).
• Hardware and software troubleshooting.
• IT ticketing systems.
• Printer and peripheral support.
• Fundamental cybersecurity awareness.