Laundry Team Leader – One&Only One Za'abeel

About the role

The Laundry Team Leader will oversee guest laundry and dry‑cleaning services at One&Only One Za'abeel, ensuring high‑quality standards and a seamless operation. This role combines daily supervision, staff coaching, and adherence to One&Only operating procedures.

Key responsibilities

• Maintain and enforce One&Only Operating Standards and Laundry Procedures.
• Supervise the Laundry Department, ensuring productivity and smooth workflow.
• Handle guest laundry and dry‑cleaning to exceed customer expectations.
• Provide uniform maintenance and ensure staff have well‑kept attire.
• Conduct regular quality training and spot checks for all team members.
• Verify correct wash formulas for each fabric type and program.
• Assist the Assistant Laundry Manager and Laundry Manager with monthly reports and improvement initiatives.
• Perform regular inventories of linens, uniforms, OS&E, and amenities.

Required profile

• Thorough knowledge of One&Only Operating Standards.
• Strong understanding of laundry operations, equipment, chemicals, and fabric handling.
• Ability to lead, motivate, and develop a high‑performing team.
• Commitment to delivering exceptional guest service.

Required skills

• Laundry equipment operation
• Chemical handling
• Fabric handling
• Inventory management