Learning & Development Executive

About the role

The Learning & Development Executive will work directly with the Group Head of Learning and Development to design, deliver, and administer programmes across retail and other businesses. You will support the full learning cycle, from training needs analysis and content creation through facilitation, LMS administration, analytics, and store engagement.

Key responsibilities

• Facilitate classroom and in‑store programmes covering retail fundamentals, product knowledge, clientelling, service standards, onboarding, leadership and other capability priorities.
• Create training decks, facilitator guides, quick‑reference cards, assessments and bite‑sized digital learning using instructional design principles.
• Administer the group LMS end‑to‑end, including user management, content uploads, learning‑path assignment, completion tracking and reporting.
• Conduct training needs analysis with store managers and brand teams and translate findings into learning calendars and interventions.
• Support AI‑enabled learning content creation using video‑generation, content‑authoring and chatbot tools.
• Track attendance, feedback, assessment results and produce monthly dashboards showing participation and learning progress.
• Coordinate training logistics across stores and malls, ensuring reliable programme execution.
• Visit stores regularly to observe standards, gather frontline feedback and reinforce learning on the floor.

Required profile

• 3–5 years of practical Learning & Development experience with exposure to frontline retail environments.
• Proven ability to conduct training needs analysis, design instructional material and evaluate learning impact.
• Strong presentation, facilitation and relationship‑building skills with associates, managers and brand leaders.
• Excellent written and spoken English; Arabic is a plus.

Required skills

• LMS administration (end‑to‑end management).
• Instructional design methodologies (ADDIE, TNI/TNA, Kirkpatrick).
• Proficiency in PowerPoint and Excel for content creation and reporting.
• Experience with AI‑enabled learning tools such as video‑generation, content‑authoring platforms and chatbots.
• Knowledge of adult learning principles and micro‑learning formats.

What we offer

• Hands‑on exposure to the full learning cycle across multiple luxury and premium retail brands.
• Opportunity to work closely with the Group Head of Learning and Development in a visible, group‑level role.
• Access to emerging AI tools, digital learning platforms and leadership development initiatives.