Loyalty Data and Insights Manager

About the role

The Loyalty Data and Insights Manager will lead Sephora’s Beauty Pass data, insight and analytics function, ensuring real‑time access to information that drives strategic decisions across the loyalty program.

Key responsibilities

• Monitor core loyalty KPIs, produce accurate monthly forecasts and reconcile actual performance.
• Identify risks and trends through deep‑dive analysis of program health metrics.
• Transform data into actionable insights that improve customer retention and program efficiency.
• Present findings to senior stakeholders in clear, concise formats.
• Manage incoming data requests from store, e‑commerce and brand teams.
• Support reporting for thematic campaigns, product launches, gifting forecasts and redemption analysis.
• Lead segmentation, forecasting and run‑rate calculations for loyalty initiatives.
• Inspire and develop a high‑performing analytics team.

Required profile

• Proven experience in loyalty program analytics or related data‑driven roles.
• Strong project‑management skills with the ability to prioritize and deliver on multiple initiatives.
• Demonstrated leadership capability to mentor and grow team members.
• Excellent communication skills for stakeholder engagement.

Required skills