Manager Wholesale Voice, Roaming & Messaging

About the role

This role leads the wholesale roaming business, driving its commercial and P&L performance and managing a global portfolio of about 250 preferred roaming agreements. It covers negotiations, new business development, end-to-end roaming lifecycle management and strategic partnerships with international partners.

Key responsibilities

• Own commercial and P&L performance, driving revenue, margin, cost and quality KPIs and improving profitability through competitive agreements and cost optimisation.
• Manage a global portfolio of around 250 preferred roaming agreements, ensuring strong commercial performance and service quality.
• Lead complex, high-value commercial negotiations, business cases and roaming agreements with international partners.
• Develop new revenue and margin opportunities in roaming and evolving mobility services such as VoLTE, global travel eSIM, 5G, M2M and IoT.
• Own the end-to-end roaming business cycle, from opportunity identification and business-case approval through contracting, network interconnection, testing, service launch, billing and ongoing performance.
• Build and manage senior commercial relationships with MNOs, MVNOs, MVNEs, messaging aggregators, wholesale voice carriers and cloud/OTT providers, and represent the company at international wholesale forums.
• Analyse roaming traffic, revenue, profitability, market trends and partner performance, using platforms such as CSG, Mobileum, Syniverse and Nextgen.
• Work with Network, Finance, Legal and other stakeholders on service quality, business continuity and compliance with risk, governance and internal control requirements.

Required profile

• Bachelor's degree in business administration, marketing, engineering or a related discipline; equivalent professional experience may be considered.
• Fluent English with strong written and verbal communication skills.
• 5 to 7 years of relevant experience in wholesale mobility with strong exposure to international roaming.
• Proven ability to identify and develop new business, revenue and margin growth opportunities.
• Experience managing strategic relationships with MNOs, MVNOs, MVNEs and international roaming partners.

Required skills

• Strong commercial negotiation experience, including roaming agreements, pricing, business cases and commercial terms.
• Strong analytical capability across traffic, revenue, profitability, roaming steering and partner performance.
• Experience with wholesale business-management platforms such as CSG, Mobileum, Syniverse and Nextgen.
• Stakeholder management, presentation and commercial communication skills across commercial, technical, finance, legal and operational teams.