Meet and Greet / Front Desk Executive

About the role

The Meet and Greet / Front Desk Executive is the first point of contact for customers visiting the BMW showroom and service centre in the United Arab Emirates. You will ensure a welcoming atmosphere, manage communications, and support the workshop team to maintain high levels of customer satisfaction.

Key responsibilities

• Greet and assist customers entering the showroom and service centre.
• Answer the telephone switchboard, take messages and route calls appropriately.
• Plan workshop and team capacity, monitoring utilisation.
• Make waiting customers comfortable and address initial verbal complaints.
• Identify and suggest improvements for floor traffic control.
• Report showroom discrepancies to management.
• Perform CRM follow‑up, monitor complaints and ensure corrective actions.
• Communicate professionally with customers before, during and after service.
• Support sales, parts and finance departments and contribute to team meetings.

Required profile

• Minimum 2 years of customer service experience.
• Strong communication skills in English.
• Administrative abilities.
• High school diploma or bachelor's degree.

Required skills

What we offer

• Opportunity to work with a leading automotive brand.
• Dynamic team environment focused on customer excellence.
• Professional development and growth within the company.