Multi‑Skilled Technician – Luxury Hotel

About the role

A Multi‑Skilled Technician supports daily engineering operations at a Forbes Five‑Star luxury hotel, ensuring facilities are safe, reliable and maintained to the highest standards while delivering an exceptional guest experience.

Key responsibilities

• Perform preventive and corrective maintenance across electrical, mechanical, HVAC, plumbing, carpentry, painting and general building services.
• Conduct regular inspections, testing, and basic troubleshooting of hotel equipment and systems.
• Carry out scheduled preventive maintenance across guestrooms, public areas, meeting rooms, back‑of‑house areas and engineering plant rooms.
• Respond promptly to guest and departmental maintenance requests, resolving issues efficiently with minimal disruption.
• Attend equipment breakdowns and emergencies, taking appropriate action and escalating major issues to the Engineering Supervisor or Manager.
• Carry out basic repairs to guestrooms, fixtures, furniture, lighting, plumbing, air‑conditioning, doors and other building elements.
• Maintain accurate records of maintenance activities, work orders, equipment issues and completed repairs.
• Follow all hotel, Hilton, engineering, health and safety, fire/life safety, and lock‑out/tag‑out procedures.
• Maintain tools, equipment, and work areas in a clean, safe and organised condition.
• Communicate professionally with guests, colleagues and other departments, demonstrating Waldorf Astoria service standards.
• Support engineering projects, inspections, contractors and hotel initiatives as required.
• Identify and report recurring maintenance issues, safety concerns and opportunities to improve equipment reliability and operational efficiency.
• Perform any other duties as assigned by engineering leaders.

Required profile

• Diploma or relevant qualification in Engineering or a related technical field.
• Previous experience in a similar Multi‑Skilled Technician or engineering role within a luxury hotel environment.
• Previous experience in property management or building maintenance.
• Positive attitude and proactive approach to work.
• Good verbal and written communication skills.
• Strong commitment to delivering high levels of service.
• Excellent grooming and professional standards.
• Flexible and adaptable, able to respond effectively to a range of work situations.
• Ability to work independently as well as collaboratively within a team.
• Strong attention to detail and commitment to maintaining high standards of safety, quality, and service.

Required skills

• Electrical maintenance
• Mechanical maintenance
• HVAC systems
• Plumbing systems
• Carpentry
• Painting
• Basic troubleshooting
• Lock‑out/tag‑out procedures