Operations & Office Coordinator

About the role

The Operations & Office Coordinator supports the smooth and consistent execution of Ladurée’s regional operations. Working closely with the Regional Operations Director, Operations Manager and cross‑functional heads in culinary, quality, marketing and training, the role acts as the administrative backbone for the regional leadership team.

Key responsibilities

• Provide daily administrative and logistical support to regional management, including meeting scheduling, report preparation and tracker maintenance.
• Facilitate coordination between savory and pastry teams to ensure consistent recipe management, menu updates and product launches.
• Assist the Quality Assurance Manager with documentation, reporting and follow‑up on audit actions across all outlets.
• Support the Regional Marketing Manager in executing campaigns, product launches and in‑store activations while maintaining brand consistency.
• Collaborate with the Regional Training Manager to coordinate training programs, track completion and ensure compliance.
• Serve as the central point of contact between stores and regional offices, ensuring clear communication and timely information flow.
• Oversee administrative tasks and cross‑departmental projects to ensure efficient execution and proper documentation.
• Coordinate staff onboarding in partnership with HR, Operations and Training teams.

Required profile

• Proven experience in administrative or operational support within a multi‑site or regional environment.
• Strong organizational and communication skills to manage cross‑functional coordination.
• Attention to detail and ability to handle multiple priorities simultaneously.
• Proactive attitude with a focus on maintaining company standards and processes.

Required skills