Partner Account Manager – MENA

About the role

The Partner Account Manager will own day‑to‑day management, activation and ongoing success of Napster’s partner ecosystem across the MENA region. Reporting to the SVP of Partnerships & Ecosystem, you will act as the primary contact for partners, ensuring they receive a structured, high‑quality experience from onboarding through to commercial growth.

Key responsibilities

• Serve as the main point of contact for an assigned portfolio of partners, building deep understanding of their business models, priorities and go‑to‑market strategies.
• Own the operational journey for newly onboarded partners, coordinating product, sales, technical and marketing enablement to drive activation.
• Support partners during active customer pursuits, coordinating with Sales, Solutions Engineering and Professional Services to progress opportunities.
• Tri­age partner requests, resolve issues directly when possible, and route complex matters to the appropriate internal owners.
• Monitor partner health, activation metrics and pipeline activity, identifying risks and growth opportunities.

Required profile

• 10+ years of experience in partner/account management, channel or alliances within enterprise SaaS or software.
• Proven track record managing strategic partner relationships across multiple stakeholders and geographies.
• Strong commercial acumen with understanding of pipeline, opportunity progression and partner economics.
• Highly structured, detail‑oriented and able to manage several senior‑level relationships simultaneously.

Required skills

• Channel Account Management
• Partner Onboarding & Enablement
• SaaS / Enterprise Software knowledge