Parts Coordinator – Aftersales Spare Parts

About the role

A multinational manufacturing company based in Jebel Ali, Dubai, is looking for a Parts Coordinator for its aftersales operation. The role combines warehouse management with customer-facing and administrative duties, ensuring efficient parts supply, accurate inventory and good customer service. It sits in a small regional team reporting to the Parts Operation Supervisor.

Key responsibilities

• Manage day-to-day warehouse operations: goods receiving, stock control and inventory accuracy, picking, packing and shipping of spare parts, shipment coordination and general upkeep of the warehouse
• Liaise with customers to identify, quote and supply spare parts, and coordinate and resolve technical parts enquiries with product specialists
• Prepare quotations and issue invoices, place purchase orders with suppliers and monitor order progress
• Communicate with suppliers on order confirmations and shipments, prepare shipping and customs documentation, and liaise with headquarters and factories in the Netherlands and Malaysia
• Maintain records, files and documentation, coordinate with service partners on aftersales activities and support the aftersales team with warranty and service tasks

Required profile

• 3-5 years of experience; previous spare parts sales or coordination in the vehicle or equipment industry (commercial, industrial, construction or passenger vehicles)
• Ability to work independently, adapt quickly and take initiative
• Comfortable with manual handling and the physical demands of a warehouse
• Strong organisational skills and excellent spoken and written English
• Technical understanding of vehicle components and a valid UAE driving licence are advantages

Required skills

• Proficiency in Microsoft Office
• Experience using CRM systems