Patient Admin Executive

About the role

The Patient Admin Executive greets visitors, registers patients and supports the smooth operation of the hospital front desk. This role combines customer service, appointment coordination and billing tasks while ensuring compliance with hospital policies and privacy regulations.

Key responsibilities

• Greet patients and direct them to the appropriate departments.
• Register new patients and keep existing records up‑to‑date.
• Manage appointments, including scheduling, rescheduling and handling no‑shows.
• Provide insurance information, collect co‑payments and process claim forms.
• Handle cash, credit‑card and cheque deposits and ensure accurate end‑of‑shift processing.
• Answer telephone inquiries, respond to emails and forward messages to doctors or nurses.
• Generate and process patient invoices, ensuring correct coding and compliance with legal and insurance requirements.
• Maintain a clean, safe reception area and follow hospital policies, infection‑control and patient‑privacy regulations.

Required profile

• College diploma in any discipline or related field.
• Strong attention to detail and ability to maintain accurate records.
• Excellent interpersonal skills for dealing with patients, staff and management.
• Ability to work in shifts as assigned by the supervisor.

Required skills

• Proficiency with the Hospital Information System for scheduling and billing.
• Basic cash handling and invoicing procedures.