People & Culture Officer / HR Officer

About the role

The People & Culture Officer acts as the primary HR contact for employees, handling contracts, payroll queries and supporting the full employee lifecycle. You will partner with line managers and senior leadership to drive people‑related initiatives across the organisation.

Key responsibilities

• Serve as the first point of contact for employee HR queries, including contracts, terms & conditions and payroll.
• Manage end‑to‑end recruitment, headhunting, onboarding and probation reviews.
• Collaborate with managers and senior leaders on performance appraisals, employee development and talent planning.
• Handle employee relations matters, investigations, disciplinary processes and escalation of sensitive cases.
• Implement HR policies, processes and manager toolkits, ensuring compliance with UAE labour law.
• Coordinate employee exits and maintain accurate, confidential records.
• Track recruitment KPIs, headcount, budgets and produce HR dashboards and management reports.
• Liaise with external recruitment partners, hiring managers and UAE government authorities as needed.

Required profile

• Bachelor's degree or equivalent graduate qualification.
• Minimum 3 years of HR experience (or at least 2 years as an HR Generalist) in a service‑related industry.
• HR qualification such as CIPD is desirable.
• Strong knowledge of UAE employment regulations and DGHR law preferred.
• Experience with employee relations, recruitment, onboarding and performance management.
• Excellent written and verbal English; Arabic is a plus.
• High level of confidentiality, organisation and stakeholder management.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook