Personal Concierge Agent

About the role

As a Personal Concierge Agent at Waldorf Astoria, you will be the first point of contact for guests seeking personalized assistance. You will create memorable experiences by handling special requests and ensuring every stay feels exceptional.

Key responsibilities

• Greet guests and respond promptly to inquiries and special requests.
• Coordinate with hotel departments to arrange transportation, dining reservations, and local activities.
• Provide tailored recommendations on attractions, events, and services.
• Maintain accurate records of guest preferences and requests.
• Ensure a seamless and high‑quality experience throughout the guest’s stay.

Required profile

• Passionate about delivering outstanding hospitality.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to anticipate guest needs.
• Proactive, friendly attitude with a focus on creating memorable moments.

Required skills