Personal Service Technician – Electric Mobility

About the role

Al-Futtaim Automotive is seeking a skilled Personal Service Technician to join the Polestar Service Center in Dubai. The role blends advanced vehicle diagnostics and repair with direct customer interaction, ensuring a seamless service experience from booking to vehicle handover.

Key responsibilities

• Manage the full customer journey, from service booking and appointment scheduling to vehicle handover and invoicing.
• Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment following Polestar repair manuals.
• Utilise diagnostic tools to identify and resolve vehicle faults efficiently.
• Maintain compliance with the Fix It Right (FIR) process to achieve first‑time‑fix targets and high customer satisfaction.
• Handle work‑order administration, including warranty, goodwill, leasing, and insurance documentation.
• Maintain accurate Electronic Vehicle Checks (EVC) and technical reporting.
• Support workshop productivity targets and ensure timely delivery of vehicles.
• Keep workshop tools and diagnostic equipment calibrated and up‑to‑date.
• Adhere to HSSE, 5S, and Polestar quality standards.
• Mentor junior technicians and contribute to technical capability development.

Required profile

• Proven experience in vehicle diagnostics and fault‑finding, preferably with electric vehicles.
• Strong customer‑facing and communication abilities.
• Ability to work under pressure while maintaining high quality standards.

Required skills

• Advanced vehicle diagnostic expertise
• Fault‑finding and repair of electric vehicles
• Use of Polestar repair manuals and diagnostic tools
• Electronic Vehicle Checks (EVC) documentation