Product Manager – Airport Operations Technology

About the role

The Product Manager – Airport Operations Technology will define and deliver technology capabilities that support airport operations across Etihad's global network. You will work closely with Airport Operations, Digital Technology, vendors, airport authorities, and ground handling partners to translate operational priorities into a clear product roadmap.

Key responsibilities

• Own the product roadmap, backlog, and delivery plan for Airport Operations technology products, including Amadeus Customer Management.
• Lead system upgrades, enhancements, configuration changes, regulatory updates, and technology releases across internal teams and external suppliers.
• Partner with Airport Operations stakeholders to define requirements, prioritize initiatives, and translate business needs into actionable product outcomes.
• Coordinate ORAT activities for airport openings, station start‑ups, migrations, and operational changes, ensuring technology readiness and cut‑over preparedness.
• Act as the primary interface between Airport Operations, Digital Technology, Amadeus, airport authorities, ground handlers, and technology vendors.
• Manage delivery schedules, milestones, risks, dependencies, and readiness activities across multiple global stations.
• Collaborate with Business Analysts, Architects, Engineering teams, and vendors to deliver product features, releases, testing, and deployment activities.
• Support UAT, operational trials, go‑live activities, hyper‑care, and continuous service improvement.
• Proactively identify and mitigate risks, operational constraints, vendor dependencies, and stakeholder issues.

Required profile

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related discipline.
• 5+ years of experience in Product Management, Technology Delivery, Airport Operations Technology, or Aviation Systems.
• Professional certifications such as CSPO, SAFe Product Owner/Product Manager, PMP, PRINCE2, or Scrum Master are preferred.
• Strong knowledge of airport operations and passenger processing systems (check‑in, boarding, baggage management, disruption handling, ground handling, ORAT).
• Experience managing airport system upgrades, station launches, migrations, or operational readiness initiatives in collaboration with airlines, airport authorities, ground handlers, and technology vendors.

Required skills

• Amadeus Customer Management system
• Jira
• Azure DevOps
• Confluence
• Microsoft Project