Quality Assurance Specialist

About the role

The Quality Assurance Specialist ensures consistent product quality, food safety, and hygiene across restaurant and production operations. Working closely with Operations, Kitchen, Procurement, Training and Management teams, the role drives compliance with company standards and UAE regulations while fostering continuous improvement.

Key responsibilities

• Develop, implement and monitor quality standards for food production and restaurant operations.
• Conduct regular inspections and audits of outlets, kitchens, storage and production areas.
• Ensure consistency in taste, presentation, portion size, recipes and product specifications.
• Monitor food safety practices, temperature controls, labeling, FIFO/FEFO, cleaning and sanitation.
• Support HACCP implementation and ensure adherence to UAE food safety requirements.
• Lead scheduled and surprise quality and hygiene audits, maintain records and follow‑up on corrective actions.
• Identify process improvement opportunities, analyse complaints, waste and defects, and recommend corrective actions.
• Deliver quality, hygiene and food safety training and coach employees on standards.
• Review guest and customer feedback, investigate root causes and work with operations to resolve recurring issues.

Required profile

• Bachelor's degree or diploma in Food Science, Food Technology, Hospitality, Quality Management or related field.
• 5–7 years of QA/QC experience in F&B, hospitality, central kitchens, catering or food production.
• Strong knowledge of food safety, hygiene, HACCP and quality management systems.
• Experience in the UAE food‑service sector is preferred.
• Excellent auditing, reporting, investigation and problem‑solving abilities.

Required skills

• Food safety and hygiene
• HACCP implementation
• Quality management systems
• Auditing and inspection
• Reporting and data analysis