Receptionist – Customer Reception Host (UAE National)

About the role

The Customer Reception Host is the first point of contact for visitors at Al Futtaim Motors’ Lexus dealership. You will welcome guests, guide them to the right department, and ensure a smooth, pleasant experience from arrival to departure.

Key responsibilities

• Greet all customers warmly and achieve a 100% performance score for first‑impression service.
• Identify the purpose of each visit and direct guests to the appropriate department or Service Advisor.
• Manage appointment scheduling, rescheduling, and coordination with the Customer Engagement Contact Centre.
• Handle incoming phone calls and maintain accurate records of customer interactions.
• Raise and promptly escalate customer complaints to the Reception Manager.
• Oversee health and safety matters within the reception area.
• Track and follow up on no‑show appointments and manage the electronic Vehicle Health Checks (eVHC) process.

Required profile

• High School Diploma.
• 2–3 years of experience in a customer‑service or front‑desk role.
• Strong planning, organization, and multitasking abilities.
• Excellent interpersonal skills and the ability to resolve complaints effectively.

Required skills