Receptionist – Front Desk

About the role

We are seeking a friendly and organized Receptionist to join the front‑office team at SO/ Hotels & Resorts in Dubai. The successful candidate will be the first point of contact for guests, handling check‑in and check‑out, managing reservations and ensuring a seamless and memorable stay for every visitor.

Key responsibilities

• Process guest arrivals and departures efficiently, maintaining accurate records and a welcoming atmosphere.
• Manage room bookings, respond to guest inquiries via phone, email or in‑person, and update the reservation system in real time.
• Provide prompt guest service, address requests, resolve issues and coordinate with housekeeping and other departments to guarantee satisfaction.
• Prepare and verify guest bills, handle payments, and ensure all financial transactions are recorded correctly.
• Communicate regularly with other hotel teams to facilitate smooth operations and uphold the brand’s high service standards.

Required profile

• High school diploma or equivalent.
• Previous experience in front‑office or reception duties is preferred.
• Proficiency in using property management systems for reservations and billing.
• Excellent communication skills and a strong customer‑service orientation.
• Advanced proficiency in at least one foreign language.

Required skills

• Property Management System operation