Reservation Agent

About the role

Bring your passion for hospitality and guest experiences to our team, where you’ll help our guests start their journey with a smile. Let’s make every booking unforgettable together!

Key responsibilities

• Manage reservations efficiently, ensuring each guest feels special from the first inquiry.
• Customize bookings to match individual preferences, creating a VIP experience before arrival.
• Handle last‑minute changes, requests and cancellations calmly and professionally.
• Stay current on room details, promotions and special packages to offer optimal solutions.
• Collaborate closely with front office, sales and other departments for seamless guest experiences.
• Monitor industry trends and booking platforms to maximize revenue and efficiency.
• Resolve guest issues creatively and resourcefully, turning challenges into positive outcomes.

Required profile

• Calm and collected under pressure, always one step ahead.
• High integrity, honesty and professionalism.
• Transparent work style with clear communication.
• Accountable for mistakes, learns and moves forward.
• Strong sense of fairness and respect.
• Committed to confidentiality of guest information.