Reservations Agent - Arabic Speaker

About the role

We are seeking an Arabic‑speaking Reservations Agent to join our team at Le Royal Méridien Abu Dhabi. In this full‑time position you will handle reservation requests, changes and cancellations, ensuring a smooth and professional experience for our guests.

Key responsibilities

• Process all reservation requests received by phone, fax or mail.
• Identify guest needs, verify room availability, rates and explain guarantee, special rate and cancellation policies.
• Enter accurate data into the reservation system, including special room types such as complimentary rooms, employee discounts and travel‑agent rates.
• Apply sales techniques to maximize revenue and document special requests.
• Escalate guest concerns following proper procedures and adhere to company policies.
• Maintain a professional appearance, protect guest privacy and company assets.
• Provide courteous telephone etiquette and assist guests with disabilities.

Required profile

• Fluent Arabic and strong English communication skills.
• Excellent customer‑service orientation and attention to detail.
• Ability to lift and move objects up to 10 lb without assistance.
• Team player who supports colleagues to achieve common goals.

Required skills