Reservations Agent

About the role

As a Reservations Agent you will be the first point of contact for guests looking to book rooms at the Millennium Al Barsha Hotel in Dubai. You will deliver excellent customer service, handle booking inquiries across multiple channels and ensure reservations are processed accurately and efficiently.

Key responsibilities

• Assist guests in making room reservations via phone, email and online platforms.
• Provide information on room availability, rates and hotel amenities.
• Process guest reservations accurately and efficiently.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations based on guest preferences.
• Promote special offers, packages and discounts.
• Maintain up‑to‑date knowledge of hotel policies, procedures and room types.
• Collaborate with the reservations team to manage room inventory.
• Support group reservations and bookings as needed.
• Uphold high standards of customer service and professionalism.
• Participate in ongoing training to improve reservation skills.
• Follow environmental, health and safety procedures.

Required profile

Required skills