Reservations Agent

About the role

Caravan by Our Habitas Hatta, an adventure camp in the Hatta mountains made up of fifty caravans, is looking for a Reservations Agent. You will be one of the first points of contact for guests, turning their interest in Hatta into a memorable stay. Working closely with Front Office, Revenue, Sales and Operations, you will manage reservations accurately while maximising booking opportunities.

Key responsibilities

• Handle guest reservation enquiries by telephone, email, online channels and other booking platforms
• Manage new reservations, amendments and cancellations in the property management and reservations systems
• Inform guests about accommodation, rates, packages, dining, wellness and activities
• Recommend suitable accommodation and experiences based on each guest's needs
• Convert enquiries into confirmed bookings and identify upsell and cross-sell opportunities
• Maintain guest profiles, booking details, preferences, special requests and payment information
• Communicate rates, availability, booking conditions and cancellation policies clearly
• Process deposits and payments in line with property procedures
• Coordinate with Front Office and Operations on VIP guests, special occasions and arrival requirements
• Work with Revenue and Sales to support occupancy, rate and revenue objectives
• Support group and event reservations where required
• Resolve guest questions or booking concerns and escalate where appropriate
• Keep guest information confidential and stay up to date on promotions and packages

Required profile

• Previous experience in reservations, front office, guest services, sales or a similar guest-facing hospitality role is preferred
• Fluency in English is required; additional languages are an advantage
• Naturally warm, organised and commercially aware, with a genuine interest in travel, nature, adventure and wellness

Required skills

• Excellent verbal and written communication, including by telephone, email and digital channels
• Experience with hotel PMS, reservations systems or booking platforms is an advantage
• Ability to work closely with Front Office, Revenue, Sales and Operations

What we offer

• Opportunities to progress within a global family of brands
• Healthcare, a competitive salary and extra perks across the Ennismore family of brands
• Learning opportunities and a relaxed, innovative culture