Residences Concierge Coordinator – Luxury Resort

About the role

The Residences Concierge Coordinator provides personalized guest services for the BVLGARI Resort Dubai, ensuring every request is handled promptly and professionally. This role is the primary point of contact for guests seeking transportation, reservations, dry‑cleaning, and other special arrangements, while also delivering detailed information about the property and local attractions.

Key responsibilities

• Respond to guest requests for special services, coordinating with internal departments and external providers.
• Gather and present information on on‑site amenities, nearby events, and activities.
• Answer, record, and process all guest calls, messages, and inquiries, directing them to the appropriate team.
• Monitor club lounge seating, service quality, and guest safety.
• Maintain accurate shift logs and daily memos, documenting pertinent information.
• Report accidents, injuries, or unsafe conditions and complete required safety training.
• Uphold company policies, appearance standards, and confidentiality of proprietary information.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work or supervisory experience required.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Strong communication skills and professional telephone etiquette.
• Commitment to delivering exceptional guest experiences.

Required skills