Responsible Gaming Agent

About the role

The Responsible Gaming Agent will ensure compliance with the company’s Responsible Gaming policies by monitoring player behaviour, identifying early signs of problem gambling and managing related cases. Reporting to the RG Lead, the role works closely with Customer Support, Payments, VIP and other internal teams to deliver sensitive, ethical customer interactions.

Key responsibilities

• Monitor customer activity using daily RG reports and monitoring tools to spot early indicators of problem gaming.
• Conduct thorough assessments of flagged customers and document actions in line with established procedures.
• Maintain accurate responsible gaming profiles, audit trails and case records.
• Support the refinement of risk‑scoring models and intervention processes.
• Assist in reviewing and improving RG policies, procedures and operational controls.
• Collaborate with cross‑functional teams to resolve RG‑related issues.
• Promote responsible gaming awareness internally and contribute to training initiatives.

Required profile

• Strong knowledge of Responsible Gaming frameworks and practices.
• Experience in the gaming or iGaming industry is desirable.
• Ability to work in a fast‑paced, dynamic environment.
• Excellent analytical, investigative and attention‑to‑detail abilities.
• High level of English proficiency and effective communication skills.

Required skills