Room Reservations Agent

Atlantis Dubai · Dubai

New

🇬🇧 English

Computer literacy

Job description

About the role

We are looking for a motivated individual to join Atlantis Dubai as a Room Reservations Agent. You will handle telephone reservations, provide guest information, and ensure a seamless booking experience in line with hotel standards.

Key responsibilities

Take reservations for Atlantis The Palm following hotel policies and procedures.
Provide information and assistance to guests via telephone and written correspondence.
Prepare reports and support the reservations team as needed.
Handle incoming calls, answer inquiries, troubleshoot issues, and manage complaints related to Atlantis Dubai products or services.

Required profile

Prior experience in a call centre, front office, guest relations, club lounge, hotel reservations or a similar hospitality environment.
Impeccable personal presentation, patience, a positive attitude and strong attention to detail.
Fluency in English; additional languages such as Russian, Arabic, Chinese or French are a plus.
Computer literacy with experience using the Opera reservation system.

Required skills

Opera reservation system
Computer literacy

Questions fréquentes

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Published 10 hours ago

Expires 4 weeks from now

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Atlantis Dubai

Dubai

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