RTS System Support Engineer

About the role

Join KEENFINITY's Audio Business as an RTS System Support Engineer, providing technical assistance and solutions for customers using RTS products. You will work closely with sales, engineering and product teams to ensure successful deployments and customer satisfaction.

Key responsibilities

• Provide technical support and guidance on RTS products and solutions.
• Assist the Sales team during customer engagements, project planning and solution design.
• Review and develop scalable intercom system designs that meet project requirements.
• Analyse customer challenges, troubleshoot, validate and deliver effective technical solutions.
• Validate system architectures and support optimal solution development.
• Test, debug and document RTS hardware and software issues, escalating via internal bug reporting when needed.
• Create and maintain technical documentation, system designs and signal‑flow diagrams.
• Assist customers with commissioning, configuration, optimisation and troubleshooting.
• Collaborate with Engineering, Product Management and Sales to achieve successful outcomes.

Required profile

• Solid experience in technical support, systems engineering, broadcast technology or professional audio.
• Working knowledge of Dante audio networking technology.
• Basic knowledge of Audio over IP platforms such as AES67 and SMPTE 2110.
• Understanding of RTS RVON protocol and IP‑based communications systems.
• Familiarity with server virtualisation technologies.
• Strong grasp of networking principles, protocols and troubleshooting methods.
• Good knowledge of audio signal flow and processing.
• Ability to create system layouts and signal‑flow diagrams using Microsoft Visio.

Required skills

• Dante audio networking
• AES67
• SMPTE 2110
• RTS RVON protocol
• IP communications
• Server virtualization
• Networking protocols
• Audio signal flow
• Microsoft Visio