Sales Assistant – Sports

About the role

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Key responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product.
• Educates clients on brand quality standards and specifications.
• Advises customers on product ranges best suited to their needs and answers queries.
• Provides information on warranties, features, specifications, maintenance and care.
• Ensures customer needs are met, complaints are resolved or escalated, and service is exceptional.
• Maintains awareness of new product launches, promotional events and sales.
• Achieves sales targets through up‑selling and cross‑selling.
• Processes cash, credit payments, generates invoices and receipts, and operates as a cashier.
• Follows after‑sales processes, repair/return policies and loss‑prevention procedures.
• Assists in store merchandising, product placement and housekeeping standards.

Required profile

• High School diploma or equivalent.
• 1 to 3 years of relevant retail or sales experience.
• Product/brand knowledge.
• Strong interpersonal and customer service orientation.